Right of withdrawal

This is a translation for your convenience. Only the German version is legally binding.

Last updated: 10 September 2026

There are two ways to undo a purchase: our voluntary 30-day return and the statutory right of withdrawal. Both exist side by side. You can choose whichever is more favourable for you.

Return within 30 days

You can return ordered goods within 30 days of receipt without giving a reason. This applies to all orders, including items from a promotion. With a subscription it applies to each delivery individually: the 30 days start again each time a delivery reaches you.

With consumable and hygiene items such as SleepTape, AirStrip and PureGlycin, a return after opening is only possible to a limited extent, because opened goods cannot be reused. We assess such cases individually.

This return is voluntary. It does not restrict your statutory rights. You will find the procedure step by step in Our guarantee.

Statutory right of withdrawal

Consumers resident in the European Union additionally have a statutory right of withdrawal of 14 days. It applies independently of our voluntary return and can neither be shortened by us nor made subject to conditions.

Withdrawal instructions

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

If you have ordered several goods in one single order which are delivered separately, the withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

If you have ordered goods under a contract for the regular delivery of goods over a defined period of time, the withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good.

To exercise your right of withdrawal, you must inform us

Zorvito
Bergstrasse 8b
4950 Huttwil
Switzerland
Email: kontakt@zorvito.ch

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form for this, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this reimbursement we will use the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You shall bear the direct cost of returning the goods.

You only have to pay for any diminished value of the goods where that diminished value results from handling the goods other than what is necessary to establish their nature, characteristics and functioning.

End of the withdrawal instructions

Model withdrawal form

If you wish to withdraw from the contract, please fill in this form and send it back.

Subscriptions

If you order a subscription, the right of withdrawal applies to the entire contract. The period of 14 days starts as soon as you have received the first delivery. If you withdraw, the subscription ends with it, and you get the amount of the first delivery back.

Withdrawal and cancellation are not the same thing. A withdrawal dissolves the contract from the outset. A cancellation ends the subscription for the future; the months already delivered remain paid for. You can cancel at any time in your customer account, without giving a reason and without a notice period. How to do this is set out in the cancellation policy.

Our voluntary 30-day return applies to every single subscription delivery. The 30 days start again from the receipt of each delivery – not only with the first one.

Exceptions

The statutory right of withdrawal does not apply to sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. This concerns SleepTape, AirStrip and PureGlycin, provided they were delivered sealed. Unopened packs are not covered by this.

Return shipment

Register the return in advance, by email to kontakt@zorvito.ch, via WhatsApp or via the contact form. Have the order number to hand and enclose it with the shipment.

Return address:

Zorvito
Bergstrasse 8b
4950 Huttwil
Switzerland

You bear the cost of the return shipment. You will receive a shipping label at the drop-off point. From a goods value of 75 CHF we recommend a tracked shipment; we cannot be held responsible for returns lost in transit. Do not send the goods to the manufacturer.

Refund

Once the return has arrived and been checked, we will get in touch and initiate the refund, usually within 24 hours of the parcel arriving. The credit is made to the original means of payment. How long it then takes until the value date depends on the payment provider; up to 14 days is normal.

The purchase price of the returned items is refunded. We do not refund the shipping costs of CHF 5.90 from your order with the voluntary 30-day return. You also bear the cost of the return shipment.

With the statutory withdrawal it is different: if you, as a consumer resident in the European Union, withdraw from the whole order, we also refund the CHF 5.90. The details are set out in the withdrawal instructions above.

If the value of the goods you keep falls below CHF 50 because of a partial return, we will not charge you for shipping retrospectively.

No refund, or only a partial refund, is made for items that are damaged or have parts missing without this being our responsibility.

Returns with promotions

If only part of a promotion – free item, volume discount, bundle – is sent back, we recalculate the refund on the basis of the items kept at the regular selling price.

There is only an entitlement to free items or promotional prices if the conditions of the promotion are still met after the return. If all items belonging to the promotion are returned in full, we refund the purchase price paid in full.

Exchange

We carry out an exchange for defective or damaged items. Write to us at kontakt@zorvito.ch and send the item to the address given above.

Questions

Write to us at kontakt@zorvito.ch or via our contact form.